Last Updated: December 15, 2025

DoraRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Application") and related services (collectively, the "Services"). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register with the Application, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Application, or otherwise contact us. The personal information we collect may include:

• Contact Data: Name, email address, phone number
• Account Credentials: Passwords, security information for authentication
• Profile Information: Profile picture, display name, preferences
• Payment Information: Payment card details (processed securely by our payment processors)
• Government ID: For drivers, we may collect driver's license information and other verification documents

1.2 Location Information

To provide our ride-hailing services, we collect precise or approximate location information from your mobile device when the app is running in the foreground or background, including:

• Pick-up and Drop-off Locations
• Real-time Location During Rides (for drivers and riders)
• Frequent Locations (such as home and work addresses)

1.3 Usage and Device Information

We automatically collect certain information when you use our Services, including:

• Device Information: IP address, device type, operating system, unique device identifiers
• Usage Data: Pages visited, features used, time spent, search queries
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies

1.4 Communication Data

We collect information when you contact us for support or communicate with other users through the Application, including:

• Customer Support Messages
• Ratings and Reviews
• Chat Messages between drivers and riders

1.5 Transaction Information

We collect information related to your use of our Services, including:

• Ride Details: Date, time, duration, distance, fare
• Payment History: Transaction amounts, payment methods
• Promotions and Referrals

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Service Provision

• To facilitate ride requests and matching between drivers and riders
• To process payments and send receipts
• To provide customer support
• To verify user identities and maintain account security
• To communicate about your account and Services

2.2 Service Improvement

• To develop, improve, and personalize our Services
• To conduct research and analysis
• To test new features and enhancements
• To understand user preferences and usage patterns

2.3 Safety and Security

• To ensure the safety of our users and prevent fraudulent activity
• To comply with legal obligations and law enforcement requests
• To investigate and address conduct that may violate our Terms of Service
• To detect, prevent, and address technical issues

2.4 Communications

• To send administrative information, such as updates to our terms and policies
• To send promotional communications (with your consent where required)
• To respond to your inquiries and provide customer support

2.5 Legal Compliance

• To comply with applicable laws, regulations, and legal processes
• To protect the rights, property, and safety of our users and the public

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

• Riders and Drivers: Share necessary information to facilitate rides (e.g., names, ratings, vehicle details, approximate locations)
• During Active Rides: Real-time location sharing between matched riders and drivers

3.2 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support platforms
• Marketing partners (with your consent)

3.3 For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

3.5 For Legal Reasons

We may disclose your information where we believe it is necessary:

• To comply with applicable law or governmental requests
• To protect our rights, privacy, safety, or property
• To enforce our Terms of Service and other agreements
• To prevent fraud, security, or technical issues

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Correction

You may review and update your account information through the Application settings.

5.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

5.3 Deletion

You may request deletion of your personal information, subject to certain exceptions.

5.4 Opt-Out Rights

• Location Services: You can disable location services through your device settings
• Marketing Communications: You can opt-out of marketing emails by following unsubscribe instructions
• Push Notifications: You can manage push notifications through your device settings

5.5 Do Not Track

Currently, we do not respond to Do Not Track signals as there is no standard for how online services should respond to such signals.

6. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or provide any information through the Services.

9. Third-Party Services

The Application may contain links to third-party websites and services that are not owned or controlled by DoraRide. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of every third-party service you use.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

DoraRide Support
Email: privacy@doraride.com
Website: https://doraride.com/contact
Address: [Your Company Address]

12. Platform-Specific Disclosures

12.1 Apple iOS

• Location services are used only when the app is in use (or always, depending on user permission)
• We comply with Apple's App Store Review Guidelines
• Data collected is not linked to third-party advertising

12.2 Google Android

• We comply with Google Play Developer Policy
• We use Android permissions responsibly and transparently
• Data practices align with Google's User Data Policy

12.3 California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For more information about these rights and how to exercise them, please visit our CCPA Notice at [Link to CCPA Notice].

12.4 European Union Residents

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). Our Data Processing Addendum is available upon request.

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By using DoraRide, you acknowledge that you have read and understood this Privacy Policy.